New Jersey Cosmetology and Hairstyling Practice Exam

What procedure should be followed for a client reporting scalp irritation?

1. Apply a soothing treatment

2. Continue with the service as planned

3. Refer them to a physician and do not proceed with any service

4. Use a different product

The correct answer is: Refer them to a physician and do not proceed with any service

For a client reporting scalp irritation, it is essential to prioritize their health and safety. Referring the client to a physician ensures that any underlying issues can be properly diagnosed and treated by a qualified medical professional. This approach is crucial because scalp irritation could indicate an allergic reaction, infection, or other dermatological condition that requires medical attention. Continuing with the service as planned or applying a soothing treatment might exacerbate the client's condition, potentially leading to more severe irritation or harm. While using a different product could seem like a solution, it does not address the potential root causes of the irritation. Therefore, advising the client to seek medical advice is the safest and most responsible procedure to follow in such a situation.