New Jersey Cosmetology and Hairstyling Practice Exam

What should a stylist do if they accidentally cut a client during a service?

1. Ignore the cut if it's small

2. Apply pressure and clean the wound, then notify a manager

3. Continue the service and address it later

4. Offer the client a discount

The correct answer is: Apply pressure and clean the wound, then notify a manager

The best action for a stylist who accidentally cuts a client during a service is to apply pressure and clean the wound, then notify a manager. This approach prioritizes the client's health and safety by addressing the injury immediately. It demonstrates professionalism and responsibility in handling a potentially serious situation. Applying pressure helps to stop any bleeding, and cleaning the wound minimizes the risk of infection. Notifying a manager is also crucial, as they may have additional protocols in place for dealing with such incidents, ensuring that proper procedures are followed for both the client's well-being and legal compliance. Addressing the situation immediately rather than ignoring it or waiting to deal with it later helps to maintain trust between the stylist and the client. It shows care and concern for the client’s safety, which is essential in providing a positive customer experience. Additionally, offering a discount or making other gestures to compensate may be appropriate after the immediate medical concern has been addressed, but the priority should always be the client’s immediate health needs.